Shipping Policy

Red Light

Shipping Policy

Every cap is shipped with a tracking number. Delivery timelines vary by region — see our estimates below.

Active policy

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Estimated delivery times

Specific dates are not guaranteed — these are estimates for reference

Region	Estimated delivery
United States	7–18 business days
Canada & Europe	10–18 business days
Australia & New Zealand	10–21 business days
Mexico, Central & South America	15–30 business days

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Tracking

All orders are processed with a tracking number. You will receive an email with your tracking details once your cap has been dispatched to the carrier's sort facility.

For some carriers, tracking information can take several days to update. If your order was placed more than 5 business days ago and tracking still shows no activity, contact us at contact@tryredlight.com.

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Lost or delayed packages

Once an order has been dispatched and handed to the shipping carrier, responsibility for delivery lies with the carrier. We are not responsible for delays, loss, or damage that occurs once the package reaches the destination country or enters customs processing.

If a package is delayed, held, or lost due to customs clearance, an incorrect address, or actions by the local postal service or customs authority, we are unable to offer refunds or replacements. We will, however, do our best to assist by providing tracking information and supporting any carrier inquiries where possible.

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Incorrect addresses

Customers are responsible for ensuring the shipping address entered at checkout is correct. Red Light is not responsible for orders shipped to an incorrectly provided address.

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Order cancellation & modification

Due to fast processing times, orders are sent to fulfillment shortly after being placed. Orders may only be cancelled or modified prior to fulfillment. Once an order has been processed and fulfilled, it is considered final and cannot be cancelled, modified, or refunded.

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Questions about your order?

For any questions or concerns, reach us at contact@tryredlight.com and we'll get back to you as soon as possible.